Privacy Policy

Pyformix AI Labs ("Pyformix AI Labs", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services, including the development of web, iOS and Android applications. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties:

• Information you provide: name, email address, company name, project details, and any other information you submit through our contact forms or correspondence.
• Information collected automatically: IP address, browser type, device information, pages visited, referring URLs and similar usage data collected through cookies and analytics tools.
• Information from third parties: data from analytics, advertising or service providers that help us operate and improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request;
• Design, develop, deliver and support web and mobile applications;
• Operate, maintain, improve and personalise our website and services;
• Send administrative information, updates and, where permitted, marketing communications;
• Detect, prevent and address technical issues, fraud or security incidents;
• Comply with legal obligations and enforce our terms.

3. Payment Data

We do not store your payment card details. All payments are processed by PCI-DSS compliant third-party payment gateways, which handle your card and payment information in accordance with their own security standards and privacy policies. We receive only limited transaction information (such as confirmation of payment) needed to fulfil your order and maintain our records.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf (e.g. hosting, analytics, email delivery), bound by confidentiality obligations;
• Legal and regulatory authorities where required by law or to protect our rights, users or the public;
• Business transfers in connection with a merger, acquisition or sale of assets, subject to this policy.

5. Cookies & Tracking

We use cookies and similar technologies to operate our website, remember your preferences, analyse traffic and improve your experience. You can control cookies through your browser settings; disabling certain cookies may affect website functionality. By continuing to use our website you consent to our use of cookies as described here.

6. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements. Contact form submissions are retained for up to 2 years, after which they are deleted or anonymised unless a longer retention period is required by law or an ongoing engagement.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, delete or restrict the processing of your personal information, to object to processing, and to data portability. To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, how we handle your information, or any privacy concerns, please contact us at platform@pyformix.com.